customer service

returns

our hope is you love your ledamae purchase however if for any reason you are not entirely happy, please return within 10 days of the purchase date
please return items in its original packaging and any extra care taken to ensure safe transit your item must be unused and in the same condition that you received it, we also require a receipt or proof of purchase you will be need to cover the cost of shipping for any returns

refunds 

once your return is received , we will send you an email to notify you that we have received your returned item, we will then do an inspection and approval process we will also notify you of the approval or rejection of your refund, if you are approved, then your refund will be processed, and a credit will automatically be applied via your original method of payment, within 5 working days

sale items 

only regular priced items may be refunded, unfortunately sale items cannot be 

exchanges

we only replace items if they are defective or damaged, we do not provide a refund for change of mind

shipping

we use Australia post for all our shipping, ledamae will provide free shipping on any orders over $200 within Australia and New Zealand
shipping to NZ is $25 if purchase is under $200
shipping to rest of the world $40 
we will not be responsible for paying for your shipping costs for returning an item, shipping costs are non-refundable, if you receive a refund, the cost of return shipping will be deducted from your refund, if you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, we don’t guarantee that we will receive your returned item

leather + hide care instructions

natural hides and beautiful leather can vary in colour and occasionally contain blemishes or markings, this is not a flaw in the product, this is what makes your bag unique and just yours, and we hope you enjoy making this bag your own

areas of high use | repeated stress can and will wear in areas over time, the beauty of natural hides, again this isn't a flaw this is part of the natural life of a hide,  leather will age and soften further with wear

take care when out and about hanging your bag on a chair, hook or your lap avoid placing your bag on the floor this will protect the bottom of your bag from marking and getting any scratches on your beautiful leather

ledamae recommends to spot clean only | when needed use a damp clean cloth, we recommend you treat your leather with care and if applying a good quality leather protecter that you test first in an inconspicuous hidden spot

light coloured leather is prone to absorbing other dyestuff it comes into contact with, so please take care when wearing items like denim with a light coloured bag

as you can put stress on straps, zippers, leather,  and we want to take care please try hard to not overfill your handbag | wallet

water is not leather's friend, if your handbag | wallet comes into contact with water wipe off immediately with a dry cloth, and let air dry

 we recommend storing your item in the ledamae bag provided when not in use, never ever store any leather items in plastic as they cannot breathe, always store them in a cool, dry place away from heat